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Prepared Foods Coordinator

Posted: 04/08/2024
Retail/Wholesale

Benefits: 
  • $17.50 base rate/hour
  • Medical, Dental and Vision offerings
  • Short Term Disability and Life Insurance offerings
  • Paid Time Off, 3 week accrual per year
  • Two Paid Holidays
  • Employee Assistance Program (free anonymous counseling)
  • 20% store discount
NOTE: Incomplete applications without references and the actual form filled out (resume attached is not sufficient for a complete application) will not be considered. Please supply one personal (non family) and two professional references.
 
Our Coordinators are the leaders responsible for the growth of our store and service to our customers.  Our store is in a relocation process and will move towards end of summer 2024. The team we have now will move and grow with us at our new store. The prepared foods area has the most opportunity for growth due to new program offerings in our new location. Along with food service/preparation experience, this role requires leadership, ability to use organizational tools, and supervisory experience. The prepared foods area will include the deli/grab and go area as well as our kitchen/bakery. The team works to keep our cases stocked, offering delicious grab and go food for our community, as well as made to order sandwiches and salads.
 
This individual leads development of delicious Prepared Foods recipes, creates production schedules, orders ingredients, receives deliveries, and maintains tidy storage zones. They manage cooks and bakers, to ensure our exacting quality, food safety, and production goals are consistently met. They maintain the appearance and organization of our deli products and displays. They take personal responsibility for their staff’s contribution to our customer experience. Our store promotes teamwork, empowered customer service, and the Co-op Culture. We operate within a cooperative business model of ownership by the community, and we follow our End Goals.
 
Essential Responsibilities and Functions
CUSTOMER SERVICE
  1. Assemble abundant and inviting displays of deli products that appeal to our customers and keep them coming back.
  2. Create a warm, welcoming, informed shopping experience for our customers.
  3. Uphold the Keweenaw Co-op Customer Service Commitment, including providing internal and external customer service.
  4. Communicate customer needs that you cannot answer to Manager on Duty (MOD).
  5. Maintain familiarity with all areas of the store in order to best assist customers.
  6. Use appropriate phone/intercom etiquette.
  7. Communicate in a clear, direct, and respectful manner.
SUPERVISION & LEADERSHIP
  1. Supervise Fresh Department Cooperators and Specialists.
  2. Coordinate staff on the floor, as scheduled by Fresh and Retail Managers, to utilize them across departments.
  3. Assign work according to the needs of the store.
  4. Assist with break coverage.
  5. Report schedule changes to the MOD, and journal pertinent conversations regarding tardiness or absence.
  6. Train Kitchen and Deli staff to meet our standards of productivity and service.
  7. Lead departmental or store wide meetings as assigned or delegated.
  8. Use HR tools for staff performance, reviews, and attendance (Paylocity).
  9. Facilitate conflict resolution in our workplace.
  10. Oversee the safety of our staff and customers.
  11. Model honest and open communication within our store.
  12. Model supportive and participative leadership–promote empowerment.
  13. Maintain compliance of our established Personnel Policies.
PREAPARED FOODS OPERATIONS
  1. Coordinate Deli,  Kitchen, and Bakery production and cleaning schedules.
  2. Maintain a strong culture of food safety and cleanliness in the Fresh departments.
  3. Prioritize staff task lists, with daily inventories of product, production logs, and coordination of deli needs.
  4. Ensure recipe batch sizes are appropriately scaled to maximize productivity and minimize waste.
  5. Ensure that recipes are accurately followed and that quality control/consistency is maintained. 
  6. Lead catering events, and schedule catering alongside daily store production.
  7. Work as a peer with other store Coordinators.
  8. Keep prepared foods  work and storage areas clean and in orderly condition, meeting Health Department regulations and customer service standards.
  9. Maintain department equipment in good working order. 
PURCHASING & PRICING
  1. Work with Fresh Manager to create a departmental strategic plan that includes product, pricing, sales and execution metrics.
  2. Create a prepared foods menu that is reflective of product and pricing mix strategy, and satisfies our customers.
  3. Maintain department margin goals through accurate cost/pricing systems (ChefTec). 
  4. Coordinate with Inventory Management Specialist for correct receiving, invoicing, and credits.
  5. Negotiate with suppliers and brokers for favorable pricing, terms, quality and delivery.
  6. Maintain accurate pricing for profitability. Ensures accurate costs, margins and data in Point of Sale (POS) system.
  7. Coordinate periodic inventory counts.
MERCHANDISING & PROMOTIONS
  1. Support periodic category resets.
  2. Maintain attractive displays and accurate shelf tags, product labels and signs. 
  3. Partner with Fresh Manager to coordinate departmental sales and sale changeovers.
  4. Attend trade shows as assigned.
  5. Read monthly NCG Fresh Update, participate in live NCG Deli calls, and follow NCG best practices.
  6. Compare prices, products, and merchandising ideas, when visiting other stores.
  7. Provide product information to customers and staff, and submit department-related articles to the Co-op’s newsletter, e-news, website, etc.
  8. Provide regularly scheduled sampling and demos.
OPERATIONS MANAGEMENT
  1. Employ our store technologies for management and communication, including Google Teams, Paylocity, K Coop Net, departmental journals, ECRS Catapult, and ChefTec.
  2. Meet the sales goals for growth for the Prepared Foods Department. Review financial reports (sales, margin, turns) with Fresh Manager, and take corrective action as needed.
  3. Participate in the development of labor budgets and Kitchen schedules with Fresh Manager.
  4. Support the goals and objectives of the General Manager and Support Team.
  5. Serve on-call as necessary.
Other duties as assigned.

Prepared Foods Coordinator
Keweenaw Co+op Market and Deli
Betsy Smith

Additional Postings available from Keweenaw Co+op Market and Deli

Cashier/Prepared Foods/Grocery/Produce Cooperator