Cashier/Prepared Foods/Grocery/Produce Cooperator
The Store Cooperator Role
Our Cooperators are the energetic team that greets and serves our owners and customers. Their productivity fuels our cooperative business mission - to operate our grocery store as a destination for healthy food and community well-being. Our Cooperators are flexible, dependable, and adaptable to change. They are keen to learn every aspect of the natural foods business. Cooperators are cross-trained to work anywhere in the store: from cashiering and stocking shelves, to prepping produce and serving deli customers. They take personal responsibility for their work. Our store promotes teamwork, empowered customer service, and the Co-op Culture. We operate within a cooperative business model of ownership by the community, and we follow our End Goals.
We have needs for Cooperators in the following areas:
-
Customer Service/Cashier
-
Deli
Benefits:
-
$14/hour, with potential for advancement
-
Medical Benefits for full time
-
Dental and Vision Benefits for part time and full time
-
Short term disability and Life insurance for full time
-
Paid Time Off Accruals (3 weeks equivalent per year)
-
Two Paid Holidays for full time
-
20% store discount
-
Employee Assistance Program (free anonymous counseling)
There are full- and part-time positions available, with shifts between 7am and 8:30pm.
Weekend availability is required for at least one weekend day/week.
Shifts generally start at 7/8am, 12pm, or 2pm.
Essential Responsibilities and Functions
CUSTOMER SERVICE
-
Create a warm, welcoming, informed shopping experience through interactions with customers.
-
Provide outstanding customer service; uphold our Customer Service Commitment.
-
Communicate customer needs that you cannot answer to Manager on Duty (MOD).
-
Provide a proficient, accurate experience at the Point of Sale (POS).
-
Complete daily cleaning tasks, cleanup/upkeep of personal areas, and other periodic cleaning.
-
Maintain familiarity with all areas of the store in order to best assist customers.
-
Use appropriate phone/intercom etiquette
-
Communicate in a clear, direct, and respectful manner.
STORE OPERATIONS
-
Be dependable: show up/clock in on time, look good, be prepared to do your job, be adaptable to change.
-
Read the employee newsletter, departmental journals, and check in with the MOD to find out your role for your shift.
-
Adhere to the Attendance and Break policies.
-
Adhere to the Staff Agreement.
-
Complete your department task list or production schedule.
-
Complete training events, meetings, and self-evaluations as assigned.
-
Keep accurate records as directed.
-
Keep workspace and common areas clean and organized.
-
Follow cleaning schedules for the area(s) in which you work, to ensure the store is clean and orderly, and meets customer service and health department standards.
-
Communicate equipment needs or maintenance concerns to Coordinators and Managers.
-
Adhere to store safety and conflict resolution procedures.
MERCHANDISING & PROMOTIONS
-
Display proficiency on Autoscale for accurate and timely results
-
Pull out-of-date or damaged products; record losses according to department protocols.
-
Work with Managers and Coordinators to ensure reception of orders and alert them in situations where a credit is needed.
-
Participate in periodic inventory counts.
-
Stock area floor plan and display areas as directed.
-
Maintain attractive displays of product and accurate shelf/bin tags
-
Offer samples, suggestions, and product information to customers.
-
Work with Coordinators and Manager to ensure accurate, up-to-date product signage, including shelf/bin labels and sale signs.
Perform other duties as assigned.
